My first reaction was, “Drop out, then. Nobody says you have to use Twitter, and if it isn’t fun, it isn’t worth doing.” I’ve certainly had days where I felt like I’ve had nothing to say to Twitter, and vice versa. In fact, I had a whole burn-out year where I rarely went near Twitter, and basically stepped back from all social media activities except some personal use of Facebook.

Ultimately, however, I’ve decided that there is much in Twitter that is worth keeping, and there are some simple ways to get rid of the parts that annoy you. Here are a few things you can do on a Sunday afternoon to make Twitter suck less, 7 days a week.

1. Use lists to improve the “Noise to Signal” ratio
If the tweets in your twitter stream are more annoying than edifying, you need a way to filter out the junk. I’ve classified people into lists through third-party Twitter management decks (like TweetDeck, HootSuite and Seesmic) and Twitter started this function a couple of years ago, as well. With lists, you can group the tweeps you follow into whatever works for you – close friends, news sources, music, fitness – and just look at Twitter through those filters. Much better than trying to wade through hundreds of tweets, some from people you followed back months ago and you can’t even remember why. That brings me to my next point.

2. Unfollow annoying twits.
If you aren’t getting value from the tweets that show up in your stream, turn down the volume. “Unfollow” is just a click away. If you take the first step, above, and put your favourite Twitterers into a list, you might get so used to the customized view that you never have to unfollow because you don’t look at that home stream anymore. But frankly, I still look at my “main” stream often, so it’s nice to just not have to deal with incessant marketing messages or self-centred drivel.

3. Spend less time on Twitter – while still posting to Twitter.
I’m thinking of the terrific, engaging posts this friend puts onto Facebook, and how they would work equally well on Twitter. Linking the two is only a step away, in her Facebook account settings. Better yet, she can choose which Facebook updates to share with Twitter by using one of those management tools I mentioned above. I like the ones with multiple columns for your favourite lists and search terms, with scheduled tweets so you can have a creative thought at 2 am that people might see at 8:30.

4. Don’t try to stay on top of it all
One of the most potentially annoying things about Twitter is when you try to read everything that comes across your screen. Can’t. Be. Done. What’s more, it’s way more input than anyone needs. Cut back to a couple of times a day, for just long enough to see if there are any good posts to your lists, and to respond to any mentions. If Twitter only takes 5- 10 minutes a day, it’s far less likely to annoy you. And on those days where the communication is better than you expected, you can take longer, much as you would an important email or phone call.

That’s not so bad, is it?

Why would government departments want to blog?
I suppose the subtitle and subcontext would be why would anyone want to read a government blog? It sounds like a recipe for more spin, doesn’t it? However, I’ve been pleasantly surprised at the quality of posts on certain government blogs, particularly when they know exactly who their audience is, like OpenData BC does. In addition there are some great “internal to government” bloggers who are both insightful and personal – unfortunately you can only access their work if you are work for the BC government.

The follow-up to this question is, of course, can government do a better job of blogging? It would be great to have some government communications people weigh in on this question. In fact, maybe I don’t want to do a speech on this so much as I want to moderate a panel.

Another topic was “Why I love Weaver, and how it has made me better at CSS”
Weaver is a very interesting template, in that it isn’t really a template so much as it is an approach to designing in WordPress that takes all the scary CSS stuff I’ve never bothered to learn, and makes it accessible to writers like me. I’d like to go through the Weaver Adminstration section in a Weaver-based site, and customize the 2011 template to look like something quite different than Weaver’s standard templates. I’ll show how it uses CSS formatting to make a customized theme in the same way as a traveller might use a phrasebook. Handy stuff.

The third topics is… shoot, I don’t remember the third topic. And that in itself is probably a good enough reason not to consider it.

So there you go, social media public. Tell me which topic stands out for you, and I will work with the folks at WordCampVictoria to make a great presentation. (Or, if you hate all of them, I’ll make the coffee at WordCamp….)

Netscribe's "Twavel" app

Tomorrow is my second “official” day at Netscribe Web Communications.  I think I said on Twitter earlier that I’m doing happy dances on the inside.  Between Netscribe and my work with Melinda Harris at Go West Design Group, that puts me firmly back in the land of social media/interactive web.

I think my favourite aspect of this turn of events is that I actually have worked at Netscribe already – five years ago.  At that time, I was newly back into the full-time work force, having spent 8 years mostly with very small children, though I always kept a bit of contract writing work on the side.  Netscribe was a much smaller company a few years ago, and I was on contract.  So at some point we gave each other hugs and kisses, and I went to seek my fortune elsewhere… and where I went in the meantime is a whole other story that doesn’t matter much right now.

Jump to 2011 – Netscribe is a thriving web apps firm, bursting at the seams with desks, computers and smart staff.  And Steve and Stella were looking for a social media person.  They managed to track me down at Social Media Camp Victoria, and I feel like we just picked up where we left off.

I’ll be doing writing, social media consulting and training work for clients in government, as well as managing the social media for Netscribe itself.  I guess I’ll have to set up a Twitter account for me with my Netscribe hat on – it’ll be very transparently me at the keys though.  Should I change my user name from Wordspring to NetscribeCath?

If you’ve been hanging around the Internet for a few years, you may have heard the adage, “Content is King”.  As a writer, and in many instances a web writer, I’ve hung onto that phrase like a gold coin.  It validates what I do, which is create the content that all the lovely code in the background supports.   Code is important – useability is important, but without ongoing new content, any website will wither and die (putting the lie to my last post, heh heh).  But Doctorow takes this concept one step further.

“Content is just something to talk about” puts human interaction at the centre of the picture.  And it explains the rise of social media on the web, the growth of multi-user games on all platforms, and the persistence of people meeting in real life, and not just in “cyberspace”.  Content without conversation is just broadcasting, or just advertising.  It goes to the listener/reader/viewer/visitor… and stops there.  If the sender is lucky, it may lodge as a piece of information in the receiver’s consciousness, and they may act on it someday.  If the sender is luckier, or perhaps more engaging, it may be something that the receiver wants to talk about.  And then the message gets a whole new burst of energy.  The energy behind the message is what gives it meaning, and a life of its own.  That happens because we humans like to communicate with each other.  Thus the conversation begins.

I see the truth of this all the time on my social platforms of choice: Twitter and Facebook.  Users are constantly sending out little bits of information, but the fun really doesn’t start unless those morsels are taken up by someone else and responded to, passed along, or even “liked”.  And for that to happen, there has to be a conversation starter somewhere in the message.

“I had cornflakes for breakfast” is not likely to generate any sort of conversation beyond “Me too,” or “Yeah, so?”  But (and this really did happen to me, though it was long enough ago to be Before the Internet) “Oh shoot, the ferret I’m babysitting just jumped in my cornflakes!!” conveys a bunch of conversation starters.  Who is crazy enough to babysit a ferret?  What is it doing on the breakfast table?  Do ferrets like cornflakes?  How long did it take to clean up?  It has action, emotion, and personal experience, and those are the key ingredients to starting a conversation.

If you’ve been on Twitter, or Facebook, or even the phone – you’ll know what I’m talking about.  Our world is shaped by the relationships and conversations we have with other people – by the emotions we feel as well as the information we receive.  As you consider the message you have to bring to the world, ask yourself: is this a conversation starter?  Who will I interact with as a result of my putting it out there?  How will the conversation proceed?  What might happen?

This wisdom applies whether the nature of your conversation is commercial, or personal.  In fact, as a model of effective communication it is all the more important because it puts the personal into every transaction – and we all want to be treated like a person, and not just a “consumer” (of media or anything else), right?

Help me carry on this conversation: pass it along to your own friends, or send a comment to me.  I’d love to hear from you.

What happened in the meantime?  The short answer is – I needed a break.  2009 was an incredibly intense year, in which I found out what happens when you start a business on no money, and try to do everything yourself.  It magnifies both your strengths and your weaknesses.  And by the autumn of last year, I was running on empty.  So I escaped to the “security” of paid employment in a completely different field, and I did my best to take care of my family.  It took a bit longer to take care of myself as well, but that seems to be coming along, too.

As of right now, I am looking for more work in the communications field (where I have always been at my best). I’ve also signed up for Social Media Camp on October 3rd, and I’ve just finished the seminal book, “Here Comes Everybody” by Clay Shirky.  Those three things alone deserve separate posts.  So stay tuned.

Has the Vancouver social media community considered starting a chapter of the Social Media Club? I know it’s “yet another thing” for many people, but its whole mission is to have these conversations, both in person and online. It has benefited the Victoria community enormously for these reasons:
1) The larger organization is a wonderful space to share local discussions and “lessons learned”, and the arrangement is reciprocal, with wider discussions seeding the local level too.
2) It encompasses the full spectrum of social media – not just blogging, not just the “flavour of the month” – and many of our discussions are applicable across platforms.
3) It is becoming a recognized brand in itself. As a communications professional engaged in social media, I’d like to visit chapters in other towns. Are there great people visiting Vancouver who are missing connections because they don’t know where to look?

Since Paul Holmes and I founded the Victoria chapter (the first in Canada!) six months ago, I have been continually amazed by the quality of discussion and the building of community that takes place when we meet.  We’ve gone from 15 people to nearly 40 at the last event, and the momentum keeps building. We’re preparing for a very big event Sept 22nd, when we welcome n2y4 award winner Joe Solomon to talk about “Movement Building in a Connected Age”.  That deserves its own post, so expect to see more here about that talk this week.

At the same time, meetups, tweetups, an Open Coffee group and DemoCamp all add to our knowledge base and our contact files.  (For people who spend a lot of time behind screens, we sure like to meet!) At each event I’ve been to, I’ve come home feeling like I’ve shared a lot and learned far more.

Like much that is Twitter, or many other forms of human intercourse, the rules aren’t written down – you pick them up from the other kids on the playground. That can be tricky when you are new. So here are the “retweet rules”, as I have learned them. Please feel free to add your take on them in the comments.

1. Please acknowledge the source tweet. The first example is the standard form, created by many applications that give you a one-click retweet.  If you are using Twitter in the Twitter.com web format, copy and paste the tweet, and type “RT” at the beginning. RT stands for retweet.  Like this:

Wordspring: RT @yyjtwestival Tickets now available online for #yyjtwestival http://www.amiando.com/YYJTWESTIVAL.html

Or, if you want the news to come first, massage it like this:

Wordspring: Tickets now available online for #yyjtwestival http://www.amiando.com/YYJTWESTIVAL.html (via @yyjtwestival)

Failing to quote your source is intellectual theft and plain rude.  ALWAYS acknowledge where you obtained your information,  even if you have to adapt the wording a bit to make it fit into 140 characters.  More on that below.

2. If it’s a quote, use the source of the quotation as well as the source of the tweet.

Wordspring: An opinion should be the result of thought, not a substitute for it. – Jef Mallett (via @hummingbird604)

Or this:

Wordspring: RT @hummingbird604 An opinion should be the result of thought, not a substitute for it. – Jef Mallett

In that case, I retweeted @hummingbird604 quoting another source who isn’t necessarily on Twitter, or even alive.  I see a lot of Winston Churchill and Oscar Wilde on Twitter, and I suspect they would have taken to the medium like Barack Obama and Stephen Fry, respectively.  But I digress.

3.  It adds personality to append your own comment, particularly where it isn’t just a “ditto”, but adds more information. I frequently see people using arrows –>  or ~, or something else that says “my comment”.  Like this:

Wordspring: RT @yyjtwestival Tickets now available online for #yyjtwestival http://www.amiando.com/YYJTWESTIVAL.html ~ I’m going!!

Or this:

Wordspring: Got mine! –> RT @yyjtwestival Tickets now available online for #yyjtwestival http://www.amiando.com/YYJTWESTIVAL.html

4.  When it’s a retweet of a retweet, things get a little more complicated. You can include the middleman (person?) or not.  I like to thank the messenger with an acknowledgement if there is the room.

Wordspring: RT @jodie_nodes @cpudan @lacouvee Announcing the 1st family friendly #victoriatweetup Sun Sept 13 1pm Witty’s Lagoon. #yyj (via @mikevardy)

But if that is getting a little bit crazy, and you feel you are losing the message in so many acknowledgements it’s beginning to read like an Oscar acceptance speech, I’d go with the one closest to the message:

Wordspring: RT @lacouvee Announcing the 1st family friendly #victoriatweetup Sun Sept 13 1pm Witty’s Lagoon. #yyj <– The Twitter grapevine is working hard today!

See how I slipped a comment in there that basically says “a lot of people are talking about this”?  That’s a lot friendlier to read than the grocery list of chatty Victoria twitterers.

5.  You can adapt and retweet – with caution. At times, somebody has written a tweet that you like, or that contains good information, and it’s just too darn long to fit into your 140 characters along with their name.  This is where the “adapted retweet” comes in.  Be as true as you can to the meaning of the tweet, edit and send.  But beware.  If you mangle someone’s meaning, it’s better to leave it alone.  Here’s one that is 10 characters too long when I just press RT:

Wordspring: RT @Veribatim I am amused at how many comments I get on Facebook whenever I mention alcohol. I’m writing this down as a black-hat optimization tactic.

Some shortening is in order!

Wordspring: RT @Veribatim Amused at how many comments I get on FB whenever I mention alcohol. Writing this down as a black-hat optimization tactic.

You can also shorten links with a URL shortener.  It can turn http://www.amiando.com/YYJTWESTIVAL.html into http://bit.ly/2RESR Dozens exist, and you can access them on their own websites – Paul Holmes has one at tweeting.ca, or you can use the ones that come with the large variety of Twitter applications out there.

I hope I don’t need to add how WRONG it would be to switch someone else’s link to one that points to your stuff, or ANYTHING other than the original link.  That is called link hijacking and it ought to mean the end of your Twitter career if you ever do it.

There you are – the subtleties of the retweet!

I’m surprised it doesn’t mention the big social networking sites (Facebook, Twitter, YouTube, etc.) – but whether you produce your own media on your own channels, or hang out on the larger social networking sites, his analogy still holds.

What do you think?

Twitter’s “recommended” list… isn’t
The problem is, that from Twitter’s website, you’re not given much more than the “Recommended Twitterers” list of about 20 people, mainly big celebrities.  And frankly, big celebrities are very low on my list of people I want to interact with on Twitter.  Ashton Kutcher’s social calendar just doesn’t intersect with mine all that often.  I’d far sooner find people who actually share my interests, or my geography, or even who are at a similar stage of life, and I’ll bet that you feel the same way, too.

So here are my suggestions for tuning your Twitter radar, and finding some actual signals amongst the noise:

What’s your purpose on Twitter?
First, ask yourself why you want to use Twitter.  If it’s so you can follow Oprah’s doings between shows and magazines, then by all means, follow @oprah.  But if you have a local business and you want to engage your customers and other local people, you’ll need a different strategy than following Twitter’s recommended list.  You may need a different strategy again if you want to discuss issues with people further afield.

It’s not what you know – it’s who you know
So start with what you know.  Or who you know.  Twitter makes this easy by offering to go through your contact list – provided you can supply it on Gmail, AOL or Yahoo.  Not on any of these?  Then I suggest you get an account with Gmail and import your contacts just so Twitter can search it.  You may never use Gmail again – though in my opinion, it’s a much better email interface than anything else on the market, and you might just be converted – as I was.  But I digress.  If you find people you already know on Twitter, you probably have things in common with them already.

Friends of friends are good, too
Next, take a look at who your new-found Twitter contacts are following.  Chances are, it’s more people with interests you share.  Twitter has just made this research much easier by giving the location and the latest tweets on both “follower” and “following” lists.  Where you find things in common, add them to your list.

Third, do a Twitter search of key words that are important to you.  You’ll find people who are talking about those subjects.  This is great if you are a designer looking for other people in your field, or a realtor, or a social media fanatic.

Call in the reinforcements
Fourth, use an application like TwitterLocal or Twellow to find people in your geographic area.  Twellow lists the most active/prominent Twitterers first, while TwitterLocal feeds you a geographically defined Twitter stream in real time.  Both these functions are pretty useful!

Finally, start talking about the things that make your heart beat faster.  If it’s window coverings, tell people about the best way to manage all this hot summer sunshine.  If it’s a conference you are planning for this fall, talk about who is planning to be there.  People will search for these things (hey, you are rarely alone in your interests!) and they will find you.  Then follow them back.  It’s the Twitter way.

When will you have enough people?  When you have a Twitter party taking place on your computer, and it feels like you need to call the fire marshall.  More on managing the crowd in another post!

* OK armchair grammarians, I know that correct English usage would be “whom” do you follow, but really… does anyone speak like that any more?